Join Our Team as a CSR Virtual Employee
A Dallas, TX-based company is currently looking for a dedicated and professional CSR Virtual Assistant to provide exceptional customer service remotely! If you’re a proactive, detail-oriented individual with excellent communication skills and a passion for helping others, we want YOU to be part of our team!
Key Responsibilities:
- Handle patient phone calls, providing information, and answering inquiries.
- Schedule doctor appointments and manage patient calendars.
- Demonstrate excellent customer service by addressing concerns and offering solutions.
- Perform other administrative tasks as required.
Phone Time for this Role: 75-100%
Skills & Requirements:
- Excellent English verbal and written communication skills
- Strategic thinker with strong problem-solving abilities
- Strong writing and documentation skills
- Ability to prioritize tasks and manage a variety of responsibilities
- Courteous, friendly, and professional demeanor
- Highly organized with exceptional attention to detail and quality assurance
- Ability to build trust and rapport with patients and team members
- Independent work ethic with the ability to manage multiple priorities
- Strong phone communication skills
- Additional skills as required
Software & Hardware Requirements:
- Licensed OS
- 5 MBPS or higher internet speed (hardwired, no Wi-Fi). If you don’t have 5 MBPS, you must agree to upgrade if selected.
- Quiet, dedicated home office space
- Modern computer and operating system
- Backup systems in case of power or telecom interruptions
- Good quality headset and webcam (preferably noise-canceling)
Work Schedule:
- Monday to Friday
Work Hours:
- 8:00 AM to 5:00 PM Eastern Standard Time
- 9:00 PM to 6:00 AM Manila Time
If you’re ready to join a dynamic team and provide outstanding customer service to our patients, apply now and be part of something amazing!
