Join Our Team as a CSR Virtual Employee
A Minneapolis, MN-based company seeks a remote CSR Virtual Employee to help manage customer service operations! Are you highly organized, detail-oriented, and passionate about delivering excellent service? If so, we want YOU to be part of our growing team!
Key Responsibilities:
- Customer Service: Answer calls and emails from HOA homeowners, providing them with information and support.
- Business Learning: Familiarize yourself with the HOA property management industry and provide knowledgeable assistance.
- Documentation: Perform extensive typing and documentation tasks related to client inquiries.
- Additional Tasks: Handle other administrative tasks as required.
Phone Time for this Role: 50-75%
Skills & Requirements:
- Excellent English verbal and written communication skills
- Strategic thinking and problem-solving abilities
- Strong writing and documentation skills
- Ability to prioritize tasks and manage a heavy workload
- Courteous, friendly, and professional demeanor
- Highly organized with exceptional attention to detail and quality assurance
- Ability to build trust and rapport with clients
- Independent work ethic and the ability to manage multiple priorities
- Strong phone communication skills
- Additional skills as required
Software & Hardware Requirements:
- Licensed OS
- 5 MBPS or higher internet speed (hardwired, no Wi-Fi). If you don’t have 5 MBPS, you must agree to upgrade if selected.
- Quiet, dedicated home office space
- Modern computer and operating system
- Backup systems in case of power or telecom interruptions
- Good quality headset and webcam (preferably noise-canceling)
Work Schedule:
- Monday to Friday
Work Hours:
- 8:00 AM to 5:00 PM Central Time Zone (Monday – Thursday)
- 10:00 PM to 7:00 AM Manila Time (Monday – Thursday)
- 8:00 AM to 12:00 PM Central Time Zone (Friday)
- 10:00 PM to 2:00 AM Manila Time (Friday)
If you’re ready to join a dynamic team and take on an essential role in customer service operations, apply now and be part of something great!
