As a virtual employee, you might often think, “This is a simple solution.” However, for business owners, it can be a challenge to understand the value of virtual help. We, as virtual employees, see how effective and efficient our work can be, but for those new to the virtual workforce, the benefits might not always be obvious.
Have you ever found yourself explaining how you can make your client’s life easier? You’re not alone. As virtual employees, we frequently find ourselves educating clients about how we can help grow their businesses. While we understand the value we bring, it’s essential to meet business owners where they are in their understanding of virtual work.
The New Year: A Perfect Opportunity to Educate Your Clients
The start of a new year is a great time to reassess how we educate clients on the roles of virtual employees. Whether you’re starting fresh with a new client or expanding your work with an existing one, it’s important to show how your contributions can help their business grow.
Key Questions to Consider for Virtual Employees:
- What basic knowledge do your clients assume they already have about virtual assistance?
- Where are the gaps in their understanding of what a virtual employee can do for them?
- How can you help guide them to understand your value better?
Building Trust and Communicating Your Role
Let’s break down the elements of building trust and effectively communicating your value as a virtual employee:
1. Start at the Beginning — Really at the Beginning
Never assume your client fully understands how you work. Explain your role, availability, and focus. For example, at HireSmart Virtual Employees, we make sure clients know that our virtual employees work full-time for just one client. This helps them understand that your dedication leads to higher productivity and better results.
2. Map Out the Client’s Journey
Think about where your clients are in their understanding of virtual work:
- Initial Awareness: “What exactly can a virtual employee do for me?”
- Consideration: “How does this work?”
- Decision: “Why should I choose this?”
- Implementation: “How do we get started?”
Your role is to make these stages clear. Help your clients feel more comfortable by answering these questions at each stage, so they can see the full value of working with you.
3. Make It Digestible
Don’t overwhelm your client with too much information at once. Break tasks down into manageable steps. For example, start by helping your client identify the top three time-consuming tasks you can handle. This way, you immediately demonstrate value without overwhelming them.
4. Show, Don’t Just Tell
Real examples of your work are powerful. Share stories of how your contributions have helped businesses. For example: “I handled all customer service inquiries for a week, which allowed my client to focus on planning. The result? A 20% increase in client satisfaction and quicker decision-making.” These examples demonstrate how your work directly impacts your client’s success.
5. Build Trust Through Transparency
It’s important to be honest about the benefits and challenges of working remotely. While there are many advantages to hiring a virtual employee—such as cost savings and specialized skills—clear communication and proper onboarding are essential. Transparency ensures that both you and your client work effectively together.
How You Help Clients Succeed
As a HireSmart Virtual Employee, your role goes beyond just completing tasks. You can help clients in many ways, such as:
- Creating helpful educational content
- Responding to client questions and feedback
- Managing client onboarding processes
- Tracking and reporting on how well your work is supporting their goals
By taking these steps, you can not only demonstrate your value but also build strong, lasting client relationships. Helping your clients understand your role and contributions will position you as an indispensable part of their team.
Click here to apply at HireSmart and become part of our growing team. Let’s work together to make a lasting impact with your skills and dedication.
